We are using new support system. If you need support please send email only on firstname.lastname@example.org For VAT exempt users please send us VAT number after registration on info(at)kopterworx.com
RMA policy Kopterworx will accept returns within 30 days of the purchase date. How to acquire an return authorization?
1. Send us email about the RMA item with order number. 2. We will send you RMA number 3. Download our RMA paper and fill it 4. Send it to Kopterworx with RMA paper, on the box please write RMA and number. ( please declare value off 5 eur - damaged / not working item send for service/replacment)
All items that will be sent without declared value and state will be shipped back (since we need to pay customs and taxes for them othervise)
Returns will not be shipped until we receive the RMA item. Please do not return a product before receiving prior authorization from our staff. If a product was damaged during shipping please make a note of the carrier that was used for shipping, i.e., TNT, DHL, ...